Support Information

 

We will support and post free program updates for a program until a new code version is released that affects the program. With the release of a new code, a new version of the program may be released. There will be a reasonable charge for new versions of a program. Upgrades due to a new code are free within 60 days of purchase. Site license upgrades are the same price as single license upgrades.

Customer support is through email. We welcome comments to improve our product.

Most questions are about the code search program. You may think you have found something wrong with the program. However, it is usually due to the complexity of ASCE 7. For example, the corner pressures for a roof with less than 10 degree slope and height less than 60' can be less than pressures in all other zones (see Figure 6-5B in the code).

 

Customer Support:

Click here to send an e-mail
 
Click here to send an e-mail with a file attachment
 

Customer Satisfaction:

100 percent satisfied or 100 percent money back.

 
 

Maps

 

FAQ

 

Worked Examples

 

Videos